Collection & Delivery Guide
Terms of collection and delivery and details of congestion zone charges.
Bookings for collections from the BD,HD,HX,LS,WF postcodes must be processed by 13.00hrs on the day that collection is required. Please contact us if you do have collections after this time as on the majority of occasions, we will be happy to assist. Should there be any amendments to your original booking customers must contact our traffic department as soon as possible to ensure the delivery can still be met. Amendments or cancellations must be confirmed by email to firstname.lastname@example.org Unreported or aborted collections may incur a charge for a wasted journey charge. Sameday collection times may vary depending on the collection area. If the driver making the collection from your premises is concerned with the condition of the consignment needed to be transported (see Presentation of Goods) you will be informed of their concern and a decision will be made between yourself and Shipley Transport as to the action that needs to be taken.
London Congestion Zones
Shipley Transport Services charge a surcharge fee of £15.00 for any consignment that falls within the London congestion zones. The postcode zones affected are: E1, EC1,2,3,4, NW1, SE1,11, WC1,2
Resolution of Issues
In the unlikely event that there are any issues at the delivery/collection point this will be communicated to you. We will allow time to resolve any queries. Our network time allowance is 15 minutes. The resolution of these issues or any delay caused may result in an extra charge. We will endeavour to do our utmost to resolve these issues at the time of delivery/collection.
Standard delivery times are between 10:00 and 16:30 within the majority of the UK with the exception of “out of hours” deliveries that have been pre arranged with our traffic office. AM/PM and specified timed deliveries can be arranged however these carry a surcharge and must be stated at the time of booking.
*Please note that a reasonable time window of 30 minutes either side of a time specific delivery is required
Tail lift Delivery/Collections
Our tail lift services can be requested when there is no forklift available.
Available on either a collection or delivery point. Tail lift deliveries only cover for “kerbside” loading/unloading. This covers the removal of the pallet from the vehicle to the entrance of customer premises. This is dependent on the access and ground surface covering i.e. grass, gravel, etc…
Remember pallets must have four way entry and be no more than 1000 kgs in weight.
Paperwork / Delivery Notes
Shipley Transport Services use our customers delivery notes at all times. These must be given to the driver on collection of the goods or emailed through to our traffic office. All delivery notes supplied must have at least two copies as usually a customer requests to keep a copy and the driver will take a copy upon completion of delivery. If no paperwork is received a Shipley Transport note will be created automatically.